Commercial Collection Agencies of America

Elevating the standards of the commercial collection industry


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  • 21 Mar 2024 1:08 PM | Anonymous member (Administrator)

    The definition of a true partnership is when people are willing to listen, exchange ideas and support one another in reaching their goals. Thank you to Credit Research Foundation and Matt Skudera for the opportunity to address the credit practitioner membership on the criticality of keeping current on pending legislation affecting the credit and collection industry.

  • 9 Nov 2023 12:59 PM | Anonymous member (Administrator)

    Winning combination: The Platinum Partnership of Commercial Collection Agencies of America, the nation’s premier certifying body of commercial collection agencies; and Credit Research Foundation, the industry’s elite resource for credit and accounts receivable practitioners. Executive Director Annette Waggoner was proud to represent CCA of A in Palm Springs at the CRF November Forum.

    Day Two brought a tremendously insightful presentation by former Congressman Phil English, moderated by Justin Kesselman of ArentFox Schiff. Well appreciated, well attended and well done.

  • 8 Nov 2023 12:52 PM | Anonymous member (Administrator)

    Best education and networking in the industry - not to mention the view in Delray Beach!

    Stellar education all day Friday, topped off with an oceanside Networking Reception and Welcome Dinner.

    Nothing better than kicking off Day 2 with the Board of Directors reporting to the membership.

    The tenured, professional thought leaders of the Board of Directors. Well done!

  • 10 Aug 2023 12:53 PM | Anonymous member (Administrator)

    CCA of A members recently presented at the Credit Research Foundation’s summer forum. Member panelists, Pete Roth, Riley Pentecost and Don DiLoreto, joined by Executive Director, Annette M. Waggoner addressed the criticality of using certified commercial collection agencies.

  • 20 Jul 2023 9:30 AM | Anonymous member (Administrator)

    We were delighted to meet so many credit grantors at the recent NACM Credit Congress.

    Click here for highlights and photos!

  • 29 Jun 2023 1:04 PM | Anonymous member (Administrator)

    Commercial Collection Agencies of America is proud to announce the appointments of Mike Thelen and Will Lund to the Independent Standards Board effective immediately.

    Both Mr. Thelen and Mr. Lund were recently approved to join the esteemed board, which is charged with the creation, review and amendment of certification requirements met by each collection agency member to earn Commercial Collection Agencies of America’s Certificate of Accreditation and Compliance. The Standards Board meets periodically throughout the year to achieve its goal.

    “Most assuredly, the unique skillset of each gentleman will be a marked benefit to the Independent Board, which has crafted the superior certification program in the industry, considered the platinum standard,” noted Annette M. Waggoner, Executive Director of Commercial Collection Agencies of America.

    Mr. Thelen is the Director of Enterprise Customer Financial Services at Land O' Lakes, Inc, as well as its subsidiary Land O’Lakes Finance Company. He is on the advisory board (and past Chairman) of both the National Manufacturers Deduction Resolution Group and the National Food, Health and Beauty Care Credit Group.

    “Mike’s appointment to the Standard Board is a great asset for the association, bringing both a wealth of knowledge from the order to cash discipline and a wealth of experience spanning across both supply chain and industry specific value points. With Mike’s experience, the board continues to provide thought leadership and a customer centric focus in the delivery of key operational standards that exceed order to cash requirements. We are extremely pleased to have Mike join in this capacity,” commented Matt Skudera, Standards Board Vice Chair and President/Chief Operating Officer of Credit Research Foundation.

    Mr. Lund is an attorney who held the position of Maine's Superintendent of Consumer Credit Protection for more than thirty (30) years. In that role, he administered that state's Fair Debt Collection Practices Act. His office applied for and received from the FTC (later, the CFPB) the only "exemption" from the federal FDCPA ever granted to any state. He served as a member and chair of the Federal Reserve Board's Consumer Advisory Council. He is a former president of the North American Collection Agency Regulatory Association, and the National Association of Consumer Credit Administrators.

    “Will brings decades of experience and a new perspective to the Standards Board. His keen intellect and industry knowledge have already proven to be invaluable during his short time on the Board. Given our charge and the work before us, thoughtful discussion and careful deliberation by each member is critical. Will is uniquely qualified to fill this role and we are thrilled to welcome him as our newest member of the Standards Board., “commented Christine Hayes Hickey, Standards Board Chair and President/Managing Partner of Rubin & Levin, PC.

  • 28 Feb 2023 9:30 AM | Anonymous member (Administrator)

    The Independent Standards Board, which creates, renews, and amends the Association’s certification program, has added a new requirement to the certification program effective January 1, 2023.

    Agencies certified by the Association were required to adopt a written information security policy as of the beginning of the year. The Data Security Standard, put forth by the board, comprehensively enumerates eleven (11) areas of compliance and was introduced early in 2022 to allow agency members time to prepare for the adoption and implementation.

    Each agency member meets the certification requirements annually to earn and maintain a Certificate of Accreditation and Compliance. The program, considered the platinum standard in the industry, is comprised of the most rigorous requirements across a number of planes. Although most of the certified agencies of CCA of A already had such a policy in place, the independent board recognized the importance codifying the requirement of securing data held within an agency and formalized it in the already unparalleled program offered by CCA of A.

    “The work of the Standards Board is aimed at ensuring that the CCA of A certification program continues to be the platinum standard. The addition of the Data Security Standard requiring adherence to a written information security policy incorporating best practices further enhances the quality certification program upon which the credit community has come to rely,” commented Standards Board Chair, Christine Hayes Hickey.

  • 25 Jan 2023 9:30 AM | Anonymous member (Administrator)

    Through our initiative, Commercial Collection Agencies of America Gives Back, a portion of the proceeds of our annual conference along with individual members’ donations, have been given to the Bone Marrow & Cancer Foundation.   

    At the Association’s general membership meeting, CCA of A President, Pete Roth invited members to suggest charitable organizations which would benefit from a donation.  Member, Warren Pinchuck suggested the Bone Marrow & Cancer Foundation, which helped his daughter, Hope.  Overwhelming support for the suggestion was heard from Pinchuck’s fellow members and soon a vote passed.

    The Bone Marrow & Cancer Foundation supports patients, their families and caregivers every step of the way during a cancer diagnosis or bone marrow, Hematopoietic Cell Transplantation (HCT) or cord blood transplant. Founded in 1992 BMCF is dedicated to improving the quality of life for cancer and transplant patients and their families by providing vital financial assistance, comprehensive resources, educational information, physician referrals, and emotional support programs.  Guided by a medical advisory board of nationally recognized cancer specialists and working with hospitals across the United States, BMCF  is the only organization of its kind that does not limit assistance to a specific disease, type of transplant or age range.

    In addition to BMCF, Commercial Collection Agencies of America has also been fortunate to donate a portion of the profits from previous conferences to the following organizations, amongst many others:​​



    Commercial Collection Agencies of America is an organization of commercial collection agencies, creditors’ rights attorneys and law list publishers.  CCA of A is the only association in which all agency members are certified; most for over four decades.  The Association offers the superior certification program in the industry.  Most importantly, CCA of A it is an organization whose members know the importance of caring for others.

  • 29 Nov 2022 9:30 AM | Anonymous member (Administrator)

    Thank you to everyone who joined us at the Opal Grand Resort for our Annual Conference October 19-22, 2022!

  • 18 Aug 2022 9:30 AM | Anonymous member (Administrator)

    We attended and exhibited at the Credit Research Foundation Forum & Expo in Louisville, KY, August 8-10, 2022.


    As a Platinum Partner, CCA of A offers credit practitioners the reassurance that the certified commercial collection agencies that they chose are recovering their bad debts, protecting their funds and upholding professionalism in the industry.

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Commercial Collection Agencies of America, Inc.

P.O. Box 1695, Arlington Heights, IL 60006

(847) 907-4670 ~

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