11. 20. 19

Commercial Collection Agencies of America is proud to announce Altus Receivables Management and NACM Commercial Services have recently earned the industry-respected Certificate of Accreditation and Compliance.

After adhering to the rigorous requirements of the application process and onsite visit, Altus Receivables Management (previously Altus Global Trade Solutions) headquartered in Kenner, Louisiana will now be one of the newest agency members of the Association. Altus also has offices in Greenwood Village, CO, Vancouver, WA, Delray Beach, FL and East Windsor, NJ.

“We are proud to add Altus to our membership,” commented Annette M. Waggoner, Executive Director of Commercial Collection Agencies of America. “Altus is a reputable firm and its tenured leadership has served the industry impressively over the years.” The Altus staff offers in-depth experience in a multitude of industries. At the helm is Chief Operating Officer, James McDermott, a veteran in the collection space. “Jim and his team realize the platinum standard of the Association’s certification and the high regard in which it is held by the credit community,” Waggoner added.

Jennifer Walsh is the well-respected President and Chief Executive Officer of NACM-Commercial Services and oversees a long-tenured staff in collections, credit reporting and credit groups in numerous states. NACM Commercial Services is recognized as a premier provider of commercial credit management services throughout the United States. Last May, NACM-Commercial Services combined its operations with San Diego Credit Association (NACM San Diego/NACM Colorado/Pacific Southwest Credit Association – NACM New Mexico), which was actively engaged in meetings and educational endeavors of Commercial Collection Agencies of America, as a certified agency.

“We are looking forward to offering the multitude of benefits of peer agency membership to NACM-Commercial Services and are confident that their operations will fare well in this new partnership. We are proud to have them aboard!” commented Waggoner.

Member agencies adhere to requirements promulgated by the esteemed Independent Standards Board, which is charged with the creation, review and amendment of certification standards met by each collection agency member. The Board has created a superior certification program, making it the platinum standard in the industry and recognized by credit grantors worldwide. The Board, whose complexion is that of a cross-section of professionals that interact with the commercial collection and credit industries meets periodically throughout the year to achieve its goal of protecting the credit industry and maintaining the premier status of the certification.

08. 29. 19


In late 2018, Commercial Collection Agencies of America formed a group aptly named YPIC-Young Professionals in Collections. This talented group of collection agency representatives, creditors' rights attorneys and law list publishers represented not only the respected triadic system of our industry, but the younger generation who have chosen the collection field as their career.

Recently, the Association surveyed its young professionals on a myriad of topics-from their educational background to their five (5) benefits or perks they look for while job searching. The YPICs shared main reasons for staying at their current employers, while also opining on what is beneficial in their professional development. The survey shed light on a number of different planes.

The YPIC group collaborates on a regular basis and is looking forward to presenting an educational session at the Association's annual meeting in Delray Beach in October. In March 2019, the YPIC presented its inaugural education session at the Association's semi-annual meeting. Three panelists and a moderator enlightened the conference attendees (of all ages) how to network and sell oneself, while building a brand, with specific emphasis on the credit and collection industry.

The Association is looking forward to the continued involvement of the talented group!

For a copy of the YPIC survey results, please contact Executive Director, Annette M. Waggoner at awaggoner@commercialcollectionagenciesofamerica.com.