We have Exciting News!

Commercial Collection Agencies of America has been asked to collaborate with the Federation of Credit & Financial Professionals and present a special educational event:

Collections Compliance During the Pandemic

Tuesday, January 19, 3:00 pm EST / 2:00 pm CST

RSVP NOW - Complimentary!

As a holiday gift to all, the Association is underwriting the expense of the webinar and invites you to participate on a complimentary basis.  Use code CCA at checkout.

The Federation of Credit & Financial Professionals (FCFP) and Commercial Collection Agencies of America have teamed up and assembled a team of experts to address your questions. This is a realtime education event based on what the industry has asked for.

GET YOUR QUESTIONS ANSWERED BY THE EXPERTS!

• What can I say on a past due invoice call if my customer is a sole proprietor?
• Are the rules different by state, or for first party or third party?

...and MUCH more!

The Federation's mission is to provide continuing education at no cost or low cost to its members and the Credit, Collections and A/R community  at large.We are delivering this content at $29.99 to make it available to everyone.

Meet our speakers

Meg Scotty

CEO of Brennan & Clark

Meg stumbled into the receivables arena in 1987 and found a home. Originally accepting a consulting job to create credit policies and procedures while taking a break from her Clothing Design business, she decided the receivable arena was saner. She uses her creativity and passion for improving the status quo in just about everything she puts her attention to. Over the years, Meg has gone from consulting to working for, and eventually purchasing the commercial collection agency, Brennan & Clark. She has created a fun, focused, and purposeful organization. Along the way, her passion for the industry led her to be involved in the Commercial Collection Agency Association as a Board member and later, she became Chair. She then championed creating the Commercial Collection Agencies of America, where she was President, and now Past President. Meg currently serves on the Independent Standards Board. Whether raising her 2 children, out on an adventure with her husband, or enjoying the serenity of the outdoors on her bike, on her skis, or hiking through the mountains, there is never a “status quo”, it is always full on, get in the grind and find the fun in anything.

Tom Claybaugh

President and CEO of Mountain States Commercial Credit Management

Tom Claybaugh began his commercial collections career in 1984. He joined Mountain States Commercial Credit Management in 1998 and serves as President and CEO. MSCCM is a full-service commercial credit bureau and collection agency assisting the credit professional in all aspects of portfolio management. As well as maintaining membership in Credit Research Foundation, Tom and Mountain States are founding members of Commercial Collection Agencies of America.

Panel moderated by Annette M. Waggoner

Thank you to our members, presenters, and sponsors for making our first-ever Virtual Annual Meeting, October 21-23, 2020, a resounding success!

The new format brought out everyone's creativity, but we have to give a special shoutout to Rauch-Milliken for taking the initiative to host a virtual fishing tournament (with tongue firmly planted in cheek)!

Sponsors:​​​​​​

American Lawyers Quarterly		Law Offices of Gary A. Bemis
Barnett & Garcia PLLC		Lyon Collection Services
Brennan & Clark Ltd		Miller Cohen Peterson Young PC
Creditors Adjustment Bureau		Taroff & Taitz
Gaba Guerrini Law Corporation		Teller, Levit & Silvertrust PC
KG Hawes		Tenaglia & Hunt
Law Offices of Cloud, Willis & Ellis		The Forwarders List
Totz, Ellison & Totz

At a recent webinar hosted by Platinum Vendor Partner, Creditsafe, Executive Director Annette M. Waggoner Executive Director is joined by Katie Keich for a discussion discussion of the current COVID-19 economy and how businesses and industries must adjust their methods and how they work to be successful. Further insight is given on the impact to the commercial collections industry and adjustments to be made in the future.

Commercial Collection Agencies of America’s Executive Director, Annette M. Waggoner, proudly represented the Association at the iA Institute/Inside ARM’s Women in Consumer and Commercial Finance Conference in Scottsdale, AZ, December 11-13.

The conference nearly tripled in attendance size from last year’s conference and was a day and a half of educational sessions, workshops and networking.  The sessions included Approaching the Glass Ceiling, Bridging the Generational Divide and Championing Diversity and Inclusion, as well as Communicating with Confidence and Unconscious Bias.

Annette was joined by iA Institute/Inside ARM CEO, Stephanie Eidelman, as well as two other panelists-Erin Stewart of Interactions and Kristyn Leffler of Resurgent and spoke to the conference attendees on Advocating for You.  Each panelist shared their own story.  In addition to her story, Annette shared a four-part advocacy plan, which was very well-received by the participants, many of whom requested a copy for themselves and their team members.  Inside ARM has offered to publish the plan.  Annette remarked, “This conference was so enriching and networking with the women in financial roles, especially in the collection industry was invaluable.  I am pleased that my remarks resonated with so many.”

While the plans for next year’s conference are still in the making, the first weekend in December has been reserved at a location in Savannah, GA.  Certainly, a worthwhile event!