homesetup webThank you to our members, presenters, and sponsors for making our first-ever Virtual Annual Meeting, October 21-23, 2020, a resounding success!

The new format brought out everyone's creativity, but we have to give a special shoutout to Rauch-Milliken for taking the initiative to host a virtual fishing tournament (with tongue firmly planted in cheek)!



ALQ                 garybemis
American Lawyers Quarterly   Law Offices of Gary A. Bemis
barnettgarcia   lyon
Barnett & Garcia PLLC   Lyon Collection Services
brennanclark   millercohen 
Brennan & Clark Ltd   Miller Cohen Peterson Young PC
Creditors Adjustment Bureau   Taroff & Taitz
Gaba Guerrini Law Corporation   Teller, Levit & Silvertrust PC
KG Hawes   Tenaglia & Hunt
Law Offices of Cloud, Willis & Ellis   The Forwarders List
Totz, Ellison & Totz

At a recent webinar hosted by Platinum Vendor Partner, Creditsafe, Executive Director Annette M. Waggoner Executive Director is joined by Katie Keich for a discussion discussion of the current COVID-19 economy and how businesses and industries must adjust their methods and how they work to be successful. Further insight is given on the impact to the commercial collections industry and adjustments to be made in the future.

Commercial Collection Agencies of America’s Executive Director, Annette M. Waggoner, proudly represented the Association at the iA Institute/Inside ARM’s Women in Consumer and Commercial Finance Conference in Scottsdale, AZ, December 11-13.

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The conference nearly tripled in attendance size from last year’s conference and was a day and a half of educational sessions, workshops and networking.  The sessions included Approaching the Glass Ceiling, Bridging the Generational Divide and Championing Diversity and Inclusion, as well as Communicating with Confidence and Unconscious Bias.

Annette was joined by iA Institute/Inside ARM CEO, Stephanie Eidelman, as well as two other panelists-Erin Stewart of Interactions and Kristyn Leffler of Resurgent and spoke to the conference attendees on Advocating for You.  Each panelist shared their own story.  In addition to her story, Annette shared a four-part advocacy plan, which was very well-received by the participants, many of whom requested a copy for themselves and their team members.  Inside ARM has offered to publish the plan.  Annette remarked, “This conference was so enriching and networking with the women in financial roles, especially in the collection industry was invaluable.  I am pleased that my remarks resonated with so many.”

While the plans for next year’s conference are still in the making, the first weekend in December has been reserved at a location in Savannah, GA.  Certainly, a worthwhile event!


Commercial Collection Agencies of America was proud to exhibit at the Credit Research Foundation 2019 Forum & Expo!

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As an exhibitor and Platinum Partner, we relayed how critical it is for a commercial collection agency to hold a Certificate of Accreditation and Compliance granted by Commercial Collection Agencies of America - the premier certification in the commercial industry.

Our Executive Director, Annette Waggoner, represented us at NACM's 123rd annual Credit Congress & Expo in Aurora, Colorado, May 19-22. 2019, educating credit grantors on the superiority of Commercial Collection Agencies of America’s certification program.

The event had a great turnout, and our Certified Collection Agencies were well represented.  Great people doing great things for the credit and collection industries!

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