Commercial Collection Agencies of America participated and exhibited at NACM’S Credit Congress, alongside certified agency members June 5-8, 2022. 

NACM2022 01      NACM2022 02     NACM2022 03       NACM2022 04


We enjoyed meeting credit practitioners and imparting the criticality of using an agency certified by CCA of A, as it offers the PREMIER certification program in the industry. Click here for a gallery from the event, including our certified agency members in attendance!

Thank you to everyone who attended our 2022 Semi-Annual Conference in Phoenix!


CCA of A continued to “Raise the Bar” on certification at the Open Forum-the most collegial discussion in the industry.

ChangingRoleOther highlights included Credit Research Foundation’s Bill Balduino and Matt Skudera educating our membership on the changing role of the credit practitioner, AR performance by industry segments, and the critical importance of technological advancements.

Check back soon for a full photo album from this exciting conference!

Thank you to all who attended the 2021 Annual Conference in Delray Beach! 


If you want to relive the memories, check out the Photo Album on our Guidebook! This special sneak peek is available only to attendees logged in via the app passphrase. A public gallery will be available soon.

On August 26, 2021, Commercial Collection Agencies of America presented to the Credit Research Foundation’s membership.  As you know, the Association is a Platinum Partner of CRF. 

What you may not know:  Commercial Collection Agencies of America’s certification requirements process and resulting Certificate of Accreditation and Compliance serve as the prototype and standard for third party commercial agency membership within the Credit Research Foundation.

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Our presentation focused on the:

  • Validity of the Placement Process
  • Placement of Debt with Third Parties
  • Results of a Survey of Credit Practitioners
  • Latest Account Placement Statistics

We were honored and pleased to offer a substantive and insightful session and received good feedback.

We are honored to present Learnings from the Third Party Collection Perspective at the Credit Research Foundation’s March 2021 Forum. Commercial Collection Agencies of America is a CRF Platinum Partner and the only collection agency certifying body to have its certification program endorsed by CRF.


In an impressive collaboration between Credit Research Foundation Platinum Partners, Commercial Collection Agencies of America will be joined by ABC-Amega Inc. and AG Adjustments Ltd. to present Learnings from the Third Party Collection Perspective at CRF’s Accounts Receivable Forum, March 15-17, 2021.

SamFensterstock      DomDiLoreto
 Sam Fensterstock   Dom Di Loreto
 AG Adjustments, Ltd.   ABC-Amega, Inc.


The powerhouse session will feature ABC’s Dom Di Loreto and AG’s Sam Fensterstock, who will examine the ARM landscape over the last year with CCA of A’s Executive Director, Annette M. Waggoner.  The veteran collection practitioners will come together to offer cogent insight on:

  • Learnings from third party agencies how collections have changed since Covid19, with commentary on the WFH-work from home-environment.
  • Practices commercial agencies can carry forward in a post-Covid19 world
  • How and what process changes were made at the agency level
  • Agencies’ effective connection with commercial debtors to maintain maximum recovery
  • Regulatory compliance upkeep
  • How best for a credit professional to discern if an account is truly commercial in nature or if it is consumer
  • Insight on how agencies can best assist the credit grantor given transactions are being handled more on a “system to system” platform as opposed to “person to person”
  • A first look at the Association’s analysis of account placement with third parties during the pandemic and what is expected in the next eighteen (18) months.